Refund Policy
Last updated: 29 August 2026
1. Completed print jobs
A successfully completed print job is generally non-refundable because paper, ink and shop resources have already been used. Customers should verify print settings before submitting the request.
2. Failed or duplicate payments
If money is debited but the payment is not verified, or the same order is charged more than once, contact support with the order ID and payment reference. After verification, an eligible refund is returned to the original payment method.
3. Failed printing
If payment is verified but the shop cannot produce the requested print, first contact the shop counter. The shop may reprint, correct the output or approve a refund after checking the job status and printer result.
4. Wallet top-ups
Incorrect or unverified UTR submissions are not credited. Verified online top-ups are credited automatically. Requests to reverse unused wallet credit are reviewed individually and may require identity, payment and account verification. Used wallet credit and applied print fees are non-refundable.
5. Monthly and yearly packages
Package purchases may be considered for refund only when requested before activation or use. Once package benefits, printing access or referral eligibility have been used, the package is normally non-refundable unless applicable law requires otherwise.
6. Refund timing
Approved refunds are initiated to the original payment method. Banks and payment providers may take approximately five to ten business days to display the credit after initiation.
7. How to request review
Contact support with the shop ID, job or order reference, amount, payment date and reason. Do not share your OTP, card PIN, CVV or UPI PIN. We may request supporting screenshots or payment confirmation.